Needed a small cover Steven Stage of Rockledge, FL | August 2020
Our Airstream needed the vanity cover for the wall attachment of our Ocean Air blinds. Javier answered the phone, gave me the advice I needed to secure my blind and is sending the vanity cover out in the mail. What a welcome change to have a competent, service oriented person to answer the phone. Thank You ZARCOR!
Great product with great customer service. Denise M of MN | June 2018
We ordered two universal drink holders from Zarcor. They arrived in a timely fashion, and the product itself was good for our use but we had some questions that required a follow up call. The customer service was great, and they answered our questions, and 'fixed' the issue we were experiencing in one call! Thanks, zarcor - will definitely recommend you and your products to others.
Customer Service - Zarcor - John Halter Carol and Dick Simmons of Boca Raton, CO | June 2018
Dick and I on Island Packet 44 Gusto!!! have over many years purchased items from ZARCOR for our sailboat. These included PeekABooos for every porthole and a dark one where daylight hit a painting. Also cup and glass holders for the cockpit and dinghy, and more unique items only carried by ZARCOR. John Halter is an honest innovative person and through our purchases we have become friends with him and his wife Louise.
Dick and Carol on s/v Gusto!!! totally endorse the service and products you might purchase from ZARCOR.
Outstanding Customer Service Tom Shepard of OR | June 2017
First time customer. Talked through an issue with Javier today regarding one of my roller shades I just received. Javier was very professional about the issue and most educational in resolving other installation questions I had. He was genuinely helpful and the call was never rushed; both qualities seem to be lacking with most other companies. I personally place great customer service ahead of everything else. Thanks Javier!
As a company, Zarcor backs their products and provides as much help as possible in making things right. This company will definitely get my business whenever I need their products.
SternPerch Seats Mike Herrmann of Kenosha, WI | September 2015
Purchased the seats, pad and rail cushions. All the components are high quality. Called up just to be sure on the color. Like talking to the guy down the street. Great experience. I also really like your website. Very clean.
good company, good product! Reinhold Fussle of Warsaw, IN | January, 2011
The companionway doors for my Hunter 260 are the best thing I have added in a long time. Well worth the money. The doors fit well and the company was very helpful when I had questions during the installation.
Customer Service Jim Ford of Frisco, TX | January, 2011
I purchased several products from this company over the last fourteen (14) years and have always found their products to be very innovative, well engineered and top notch quality. Not to mention honestly represented, and very competitively priced. My experience is if they don't have it, they will offer to get it for you!
I would not hesitate to recommend to anyone Zarco or any of their products. They are truly a leader in the marine industry.
Mistake Corrected George McCullough of Oregon, OH | January, 2011
The companionway doors arrived in good shape, but were the wrong color. I called and they apologized and asked that we try them in to make sure hey fit and then gave us a free shipping Fed EX shipping label. We sent them back and received a phone call to assure it they arrived and ask how they fit. The new doors arrived a week later and we couldn't be happier.
Great Service Michael DiPasqua of Sorrento, FL | January, 2011
I purchased companionway doors for my Island Packet and I was apprehensive at first about having to supply measurements for the order. The process is quite simple and the help I received over the phone was more than adequate.
When the order arrived I wasn't totally happy with the fit. I contacted Zarcor by phone and emailed photos. I may have made a mistake when measuring but that was never a topic of discussion They only had one concern and that was to satisfy me. Zarcor re-made and shipped the replacement doors quickly. They're perfect. The company is small and the people have integrity and pride in their work. Refreshing. Great doors too!
Zarcor Customer Service is the best Sherri Bishop of MD | January, 2011
We have been very happy with Zarcor's customer service. The staff have been so helpful and pleasant. They made the process of ordering, and measuring our Catalina 350 for companionway doors a sinch! We have recommended Zarcor products to many of our fellow sailors on the Chesapeake.
Special Special Service Above and Beyond Jerry Dillinger of Suttons Bay, MI | January, 2011
A long story worth telling. I purchased a pedestal guard drink and binocular holder at Strictly Sail Chicago two years ago. I guessed at my pedestal guard dimensions and found after I got home I was wrong and the guard wouldn't fit.
What's worse is my old Yacht Specialties guard was a non-standard 12 1/2 in width so none of Zarcor's standard pieces would fit. After talking to John at the show one year ago he told me to ship the holder back along with dimensions and he would make one to fit my odd guard.
I made a template, shipped my original unit back and within a few weeks had exactly what I needed accompanied by a note from John saying this one better be right :-)
I couldn't have been happier or more surprised at such great customer service. I also have several other Zarcor accessories for my good old boat and all have fit and performed perfectly.
Suttons Bay Michigan
Great Customer Service Jeffrey Schwartz of Miami, FL | January, 2011
We not only like your product line but your customer service is unmatched in the industry.
Great Customer Service Elise John of San Diego, CA | January, 2011
We were cruising in the Pacific Ocean stopping in Hawaii. We emailed Zarcor for some replacement parts for our Peek A Boo shutters. Zarcor followed up immediately to make certain they were sending the correct replacement parts. They arrived quicker than we expected, and there was no charge. The response was tremendous and very much appreciated. We would do business with Zarcor again anytime! Thanks.
OceanAir HatchShade Brenda Nemith of Lancaster, PA | April, 2010
John, just wanted to let you know how very much we love the oceanair hatch windows. have recommended them to many friends. Thanks all.
OceanAir Pleated Shades Robert Peterson of San Rafel, CA | September, 2009
Pleated shades worked out very well on my 34 sailboat. Thank you.